Frequently asked questions
Can I try before paying?
Yes. Every new account gets a 14-day free trial with full editor access and 1 project. No credit card required.
What is a "project"?
A project is one virtual tour site — it has its own rooms, 360° images, and a unique URL when deployed.
Can I cancel anytime?
Yes. Cancel at any time from your account. Your plan stays active until the end of the billing period — no partial refunds.
What is a custom domain?
On the Agency plan you can connect your own domain (e.g. tours.youragency.com) to your published tour instead of using a kezer.app subdomain.
Do you offer refunds?
We offer a 7-day money-back guarantee on your first payment. See our
Refund Policy for details.